Responsible Gaming at jiliet
At jiliet, winning is best enjoyed responsibly. We believe that every Filipino player deserves a safe, controlled, and enjoyable gaming experience — which is why our responsible gaming program is built into every part of the platform, not just buried in the fine print.
Play for Fun. Stay in Control.
Online casino gaming, sports betting, and bingo are meant to be entertaining — a way to add excitement to the big PBA playoff game, to enjoy a few spins after a long week, or to join the fun with friends. jiliet is built for Filipino players who want a great time on a trusted, PAGCOR-regulated platform.
But we also know that for some players, gambling can become more than just entertainment. Problem gambling is real, it affects families across Manila, Cebu, Davao, and every corner of the Philippines — and jiliet takes its responsibility seriously. That is why we invest in tools, training, and policies that protect our players every single day.
Our responsible gaming program is not just a compliance checkbox. It is a genuine commitment to the wellbeing of every jiliet player. From deposit limits you can set on day one, to self-exclusion options that activate instantly, to 24/7 support from our Filipino-speaking team — jiliet has your back.
PAGCOR Regulated: jiliet operates under a PAGCOR licence, which mandates responsible gaming standards for all operators serving Filipino players. Our responsible gaming framework aligns with PAGCOR's guidelines to ensure a safe and fair environment for everyone.
Six Ways jiliet Keeps You in Control
These tools are available free of charge to every registered jiliet player. You can activate or adjust them at any time directly from your account settings or by contacting our 24/7 support team.
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your jiliet account — in Philippine Peso (₱) — so you never spend more than you planned. Limit reductions take effect immediately; increases require a 24-hour cooling period to give you time to reconsider.
Loss Limits
Define the maximum amount you are comfortable losing over a set period. Once your loss limit is reached, jiliet will pause your play for the remainder of that period — protecting your bankroll and giving you a natural break from the action.
Session Time Limits
Set a maximum play session length — 30 minutes, 1 hour, 2 hours, or any custom duration. When your session timer expires, jiliet will display a reminder and can optionally log you out automatically. It is a simple nudge that makes a real difference.
Cool-Off Period
Need a short break from gaming? Activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During a cool-off your account is restricted from gameplay and deposits, but you retain access to view your transaction history and withdraw any existing balance.
Self-Exclusion
For players who need a longer break, jiliet offers self-exclusion periods of 3 months, 6 months, 1 year, or permanent closure. Self-exclusion is irreversible for the chosen duration and takes effect within minutes of your request. See the step-by-step guide below.
Reality Check Reminders
Enable on-screen pop-up reminders at regular intervals during your play session. Each reminder shows how long you have been playing and how much you have wagered in that session — keeping you grounded in reality so the fun stays fun.
How to activate any tool: Log in to your jiliet account, go to Account Settings → Responsible Gaming, and select the tool you want. Alternatively, our 24/7 live chat team can activate any limit or exclusion on your behalf — instantly, at no cost, and with complete confidentiality.
Is Gambling Still Fun for You?
Gambling should always feel like entertainment — never like an obligation, an escape, or something you can't stop. The following warning signs are recognised by the Philippine Amusement and Gaming Corporation (PAGCOR) and international responsible gaming bodies as indicators that gambling may have become a problem. Be honest with yourself — and remember, reaching out for help is a sign of strength, not weakness.
Chasing Losses
Continuing to play or increasing your bets to try to win back money you have already lost.
Gambling Beyond Your Means
Using money intended for rent, bills, groceries, or family needs — common pressures for many Filipino households — to fund gambling.
Loss of Time Awareness
Losing track of time during play sessions; gambling for much longer than you intended on a regular basis.
Hiding Your Gambling
Keeping your gambling activity secret from family, friends, or your partner — or lying about how much you have spent or lost.
Inability to Stop
Feeling restless, irritable, or anxious when you try to reduce or stop gambling; returning to play despite previous decisions to stop.
Borrowing to Gamble
Taking loans, using credit cards, or borrowing money from family or friends to fund your gambling activity.
Ask Yourself These Questions
This short self-assessment is adapted from the Problem Gambling Severity Index (PGSI). If you answer "sometimes" or "often" to three or more of the following questions, we strongly encourage you to use jiliet's self-exclusion tool and reach out for professional support.
Have you bet more than you could really afford to lose in the past 12 months?
Have you needed to gamble with larger amounts to get the same feeling of excitement?
Have you gone back to try to win back money you lost on a previous occasion?
Have you borrowed money or sold anything to finance your gambling?
Have you felt that you might have a problem with gambling at some point in the past year?
Has your gambling caused health problems, including stress or anxiety?
Have people criticised your betting or told you that you have a gambling problem?
Has your gambling caused any financial problems for you or your household?
If you answered yes to any of the above, please contact our 24/7 live chat team now to activate a cool-off period or self-exclusion. You can also reach us at [email protected] — we are here to help, not to judge.
How to Self-Exclude on jiliet
Self-exclusion is one of the most powerful tools available to players who need a meaningful break. Here is exactly how to activate it on the jiliet platform.
Log In to Your jiliet Account
Visit jiliet.net and log in to your registered account using your mobile number and password. Self-exclusion can only be initiated by the account holder, or by contacting our live chat team directly.
Go to Account Settings
Click your profile icon in the top right corner, then select Account Settings from the dropdown menu. Navigate to the Responsible Gaming tab in the settings panel.
Select Self-Exclusion
Under the Responsible Gaming tab, select Self-Exclusion. Choose your preferred exclusion duration from the available options. Read the terms of the exclusion carefully before proceeding.
Choose Your Exclusion Period
Select the duration that feels right for your situation. You can choose from the periods shown on the right. Remember: reductions to your exclusion period are not permitted once activated.
Confirm and Activate
Confirm your choice by entering your account password. Your exclusion takes effect within minutes. You will receive a confirmation message to your registered email address and mobile number.
Withdraw Your Balance (Optional)
Before your account is fully restricted, jiliet will prompt you to withdraw any remaining balance to your registered GCash, Maya, or bank account. Withdrawals are processed within 24 hours.
Exclusion Period Options
Choose the duration that suits your needs. All periods are enforced strictly — no early reversals allowed.
Need help right now? Skip the steps above and contact our 24/7 live chat team directly. Our agents can activate your self-exclusion instantly — within minutes of your request — no login required.
Email: [email protected]
24/7 Live Chat — available on site
All requests treated with full confidentiality
Help Beyond jiliet
Sometimes the right support comes from outside the platform. The following organisations provide free, confidential assistance to problem gamblers and their families across the Philippines.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation maintains a dedicated responsible gaming programme and helpline for Filipino players. Contact PAGCOR directly through their official government channels for guidance and support.
National Center for Mental Health
The NCMH in Mandaluyong City provides mental health services including counselling for behavioural addiction. They serve patients from Metro Manila and beyond, with referral pathways from provincial health offices.
Gamblers Anonymous Philippines
GA Philippines runs peer-support group meetings for those struggling with compulsive gambling. Meetings are held regularly in Manila, Cebu, and Davao, with a welcoming, anonymous environment for anyone seeking help.
Crisis Hotlines (Philippines)
In Touch Community Services crisis hotline and the Hopeline by Natasha Goulbourn Foundation provide free, confidential phone support for Filipinos experiencing emotional distress related to gambling or any other personal crisis.
A note on external resources: The organisations listed above are referenced for informational purposes to help jiliet players access professional support. Contact details for these bodies are available through official Philippine government and NGO websites. jiliet does not maintain these organisations and cannot guarantee the accuracy of contact information that may change over time.
Enjoy jiliet — On Your Own Terms
The best gaming experience is one you are always in control of. jiliet gives you the tools, the support, and the freedom to enjoy JILI slots, PBA sports betting, bingo, and live casino tables — all at your own pace, within your own limits, on a PAGCOR-regulated platform built for Filipino players. Remember: players must be 21 years of age or older, and gambling should always remain a form of entertainment, never a source of income.