jiliet Privacy Policy

1. Who We Are

1.1 jiliet ("jiliet", "we", "us", "our") is a PAGCOR-regulated online casino and sports betting platform accessible at jiliet.net, operated for and primarily serving Filipino players across the Philippines, including players in Manila, Cebu, Davao, Quezon City, Makati, and other cities and provinces nationwide.

1.2 For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), jiliet acts as the Personal Information Controller (PIC) with respect to all personal data collected from players and site visitors through the jiliet.net platform.

1.3 jiliet has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Privacy Policy and with the Data Privacy Act. Contact details for our DPO are set out in Section 15 of this Policy.

2. Scope of This Policy

2.1 This Privacy Policy applies to all personal information collected from individuals who: (a) register for or hold a jiliet Account; (b) visit or browse jiliet.net without registering; (c) contact jiliet's customer support team by any channel; or (d) participate in any jiliet promotion, survey, or marketing activity.

2.2 This Policy should be read together with jiliet's Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of the jiliet platform.

2.3 This Policy does not apply to third-party websites, applications, or services that may be linked from the jiliet platform. jiliet is not responsible for the privacy practices of any third party, and we encourage you to review the privacy policies of any third-party service you use.

3. Personal Data We Collect

3.1 jiliet collects personal data that is necessary, relevant, and adequate for the specific purposes described in this Policy. We do not collect personal data beyond what is required to operate our platform safely and in compliance with applicable Philippine law.

3.2 The categories of personal data we collect are set out in the table below:

Category	Examples	When Collected
Identity Data	Full legal name, date of birth, gender, nationality, government-issued ID number	Registration & KYC verification
Contact Data	Philippine residential address, mobile number, email address	Registration & account updates
Financial Data	GCash / Maya account details, bank account name and number (BPI, BDO, Metrobank), transaction history, deposit and withdrawal records	Cashier transactions & AMLA compliance
Identity Verification Data	Copy of government-issued Philippine ID (PhilSys, passport, UMID, SSS ID, voter's ID, driver's licence), selfie photograph	KYC verification
Technical Data	IP address, device type, browser type and version, operating system, session timestamps, geolocation (city/region level)	Automatic collection during site use
Usage Data	Pages visited, games played, bet amounts, session duration, wagering history, bonus redemptions	Automatic collection during site use
Communications Data	Live chat transcripts, email correspondence, feedback and survey responses	When you contact support or participate in surveys
Responsible Gaming Data	Deposit limits set, self-exclusion status, cool-off period records, problem gambling indicators	When you use responsible gaming tools

4. How We Collect Your Data

4.1 Directly from you. The majority of personal data jiliet holds is provided directly by you when you register for an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a survey or promotion.

4.2 Automatically. When you visit jiliet.net, our servers and analytics tools automatically collect Technical Data and Usage Data through cookies, web beacons, log files, and similar tracking technologies. See Section 8 for full details on how jiliet uses cookies.

4.3 From third parties. We may receive personal data about you from: (a) identity verification service providers who assist with KYC processing; (b) payment processors (GCash, Maya, GrabPay, BPI, BDO, Metrobank, InstaPay, PesoNet) who provide transaction confirmation data; (c) PAGCOR and other regulatory bodies where required by law; and (d) fraud detection and anti-money laundering screening services.

4.4 From public sources. In connection with our AMLA compliance obligations under Republic Act No. 9160, jiliet may cross-reference information you provide against publicly available databases, including AMLC watchlists and sanction screening databases.

5. How We Use Your Personal Data

5.1 jiliet uses your personal data only for the specific, declared purposes set out below. We will not use your data in any manner incompatible with these stated purposes without first obtaining your separate consent.

• Account creation and management — To register your Account, verify your identity, maintain your account profile, and communicate account-related information to you.
• Service delivery — To allow you to access and use all jiliet games and features, process your bets and wagers, and deliver your winnings.
• Payment processing — To process deposits and withdrawals via GCash, Maya, GrabPay, and other accepted Philippine payment channels, and to maintain accurate financial records.
• KYC and regulatory compliance — To verify your age (21+), identity, and source of funds in accordance with PAGCOR licensing requirements and the Anti-Money Laundering Act.
• Fraud prevention and security — To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the platform.
• Responsible gaming — To monitor for signs of problem gambling, enforce self-exclusion and cool-off periods you have requested, and apply deposit and wagering limits you have set.
• Customer support — To respond to your enquiries, resolve disputes, and improve the quality of our 24/7 live chat and email support services.
• Promotions and marketing — To send you information about bonuses, promotions, and new games on jiliet, where you have opted in to receive such communications.
• Platform improvement — To analyse Usage Data and Technical Data to improve jiliet's performance, user experience, game offering, and security posture.
• Legal obligations — To comply with applicable Philippine law, including PAGCOR regulations, the Anti-Money Laundering Act, the Data Privacy Act, and any lawful order from a Philippine court or regulatory authority.

6. Legal Basis for Processing

6.1 Under the Data Privacy Act of 2012 and its Implementing Rules, jiliet processes your personal data on the following legal grounds:

• Performance of a contract — Processing your Identity Data, Contact Data, and Financial Data is necessary to create and manage your Account and to deliver the gaming and payment services you have contracted for.
• Legal obligation — Processing for KYC, AMLA compliance, PAGCOR regulatory reporting, and age verification is required by applicable Philippine law.
• Legitimate interest — Processing Technical Data and Usage Data for fraud prevention, platform security, and service improvement is necessary for jiliet's legitimate business interests and does not override your rights and freedoms.
• Consent — Where we send you direct marketing communications or use non-essential cookies, we do so only on the basis of your explicit, informed consent, which you may withdraw at any time.

7. Data Sharing and Disclosure

7.1 jiliet does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the circumstances described below, and only to the extent necessary for the stated purpose.

7.2 Service providers and processors. We engage carefully selected third-party service providers to assist us in operating the jiliet platform, including: KYC and identity verification providers; payment gateway processors (GCash, Maya, GrabPay, InstaPay, PesoNet, bank partners); cloud hosting and data storage providers; fraud detection and anti-money laundering screening services; customer support platform providers; and analytics providers. All service providers are contractually bound to process your data only on our documented instructions and to maintain security standards consistent with the Data Privacy Act.

7.3 Regulatory and law enforcement authorities. jiliet may disclose personal data — including financial transaction data — to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other Philippine government authorities where required or permitted by applicable law or a valid legal order.

7.4 Game content providers. Certain games on the jiliet platform are supplied by third-party game studios. These providers may receive limited Technical Data (such as session tokens) necessary to deliver the game experience. They do not receive your Identity Data or Financial Data.

7.5 Business transfers. In the event of a merger, acquisition, or sale of all or substantially all of jiliet's business assets, your personal data may be transferred to the acquiring entity, subject to that entity assuming obligations equivalent to those set out in this Privacy Policy.

8. Cookies and Tracking Technologies

8.1 jiliet.net uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and — where you have consented — deliver personalised content and relevant promotional offers.

8.2 The cookies we use fall into the following categories:

• Strictly necessary cookies — These are essential for the platform to function and cannot be switched off. They include cookies that manage your login session, maintain your game session state, and protect against cross-site request forgery. No consent is required for these cookies.
• Performance and analytics cookies — These cookies collect anonymised data about how visitors use jiliet.net (pages visited, errors encountered, load times). We use this data solely to improve platform performance. These cookies require your consent.
• Functional cookies — These cookies remember your language preferences, responsible gaming settings, and display preferences so you do not need to re-enter them on each visit. These cookies require your consent.
• Marketing and targeting cookies — These cookies, where you have consented, allow jiliet to deliver promotions and bonus offers relevant to your play history and preferences. They are never used to share your data with third-party advertisers.

8.3 You may manage or withdraw consent for non-essential cookies at any time through your browser settings or the jiliet cookie preference centre accessible from the footer of the site. Disabling certain cookies may affect the functionality of some platform features.

9. Data Retention

9.1 jiliet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, or to resolve disputes and enforce our agreements.

9.2 The following retention periods apply:

• Account and Identity Data — Retained for the lifetime of your Account plus five (5) years after Account closure, in compliance with PAGCOR record-keeping requirements and the Anti-Money Laundering Act.
• Financial and Transaction Data — Retained for a minimum of five (5) years from the date of each transaction, as required by the AMLA and applicable PAGCOR regulations.
• KYC Documents (government ID, selfie) — Retained for five (5) years from Account closure or from the date the document was superseded by a new verification submission, whichever is later.
• Customer Support Communications — Retained for three (3) years from the date of the most recent communication, unless the matter forms part of an ongoing dispute or legal proceeding.
• Marketing Preferences — Retained until you withdraw consent or close your Account, whichever occurs first.
• Technical and Usage Data (anonymised) — May be retained indefinitely in aggregated, anonymised form for platform analytics and improvement purposes.

9.3 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised using methods that prevent reconstruction of the original data.

10. Data Security

10.1 jiliet implements technical and organisational security measures appropriate to the sensitivity of the personal data we hold, including:

• End-to-end TLS 1.3 encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including government ID images and financial account details.
• Role-based access controls ensuring that only authorised staff with a documented business need may access personal data.
• Multi-factor authentication required for all staff access to systems containing personal data.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Continuous monitoring of systems for unauthorized access attempts and anomalous activity.
• Staff training on data privacy obligations under the Data Privacy Act, conducted at least annually.

10.2 In the event of a personal data breach that is likely to affect your rights and freedoms, jiliet will notify the National Privacy Commission within 72 hours of becoming aware of the breach and will notify affected Players without undue delay, in accordance with NPC Circular No. 16-03.

10.3 While jiliet takes all reasonable steps to protect your personal data, no electronic transmission over the internet is completely secure. You are responsible for keeping your Account login credentials confidential and for notifying jiliet immediately via live chat if you suspect any unauthorised access to your Account.

11. Your Rights Under the Data Privacy Act

11.1 As a data subject under the Philippine Data Privacy Act of 2012, you hold the following rights with respect to your personal data held by jiliet. You may exercise any of these rights at any time by contacting our Data Protection Officer (see Section 15).

11.2 jiliet will respond to all verified data subject requests within fifteen (15) business days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further 15 business days, in which case we will notify you of the extension and the reason for it.

11.3 jiliet will not charge a fee for processing a data subject request unless the request is manifestly unfounded, repetitive, or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request.

12. Children and Minors

12.1 The jiliet platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine law governing casino-style online gambling. jiliet does not knowingly collect personal data from any person under the age of 21.

12.2 If jiliet discovers or is notified that personal data has been collected from a person under 21 years of age, the relevant Account will be immediately suspended, all collected data will be securely deleted, and any deposited funds will be returned to the source payment method.

12.3 If you are a parent or guardian and you believe that a minor in your care has registered an Account with jiliet, please contact us immediately via live chat or at [email protected] so that we may take prompt remedial action.

13. Cross-Border Data Transfers

13.1 jiliet's primary data processing operations are based in the Philippines. Some of our third-party service providers — including certain cloud hosting, analytics, and KYC verification providers — may process data on servers located outside the Philippines.

13.2 Where personal data is transferred outside the Philippines, jiliet ensures that adequate safeguards are in place, consistent with NPC Advisory Opinion guidance on cross-border data transfers. These safeguards may include: contractual clauses approved by the NPC; binding corporate rules; or transfers to countries recognised as having an adequate level of data protection.

13.3 jiliet will not transfer your personal data to any country or organisation that does not provide an adequate level of protection for your rights and freedoms as a Philippine data subject.

14. Updates to This Privacy Policy

14.1 jiliet may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or regulatory guidance from the NPC or PAGCOR.

14.2 Where a change is material — meaning it significantly affects your rights or how we process your data — jiliet will notify you by posting a prominent notice on the platform and, where practicable, by sending a notification to your registered email address, at least 14 days before the change takes effect.

14.3 The effective date at the top of this document will always reflect the date of the most recent revision. We encourage you to review this Policy periodically. Your continued use of jiliet.net after a change has taken effect constitutes your acceptance of the updated Policy.

15. Contact Us & Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or jiliet's handling of your personal data, please contact our Data Protection Officer through the following channels:

• 24/7 Live Chat: Available directly on the jiliet platform — the fastest way to reach our support and privacy team.
• Email: [email protected] — please include "Privacy / DPO Request" in the subject line for priority routing to our Data Protection Officer. Responses within 24 hours.

Please note that email addresses above are displayed as plain text for reference only. For fastest resolution of privacy requests, live chat on the jiliet platform is the recommended channel.